Via Natural Medicine Clinic Policies

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Online Booking

We are now open for online booking, please visit our online booking site. If you have any questions or need support please email us at onlinebooking@vianatural.ca or call us at (204) 615-5225

Appointment Cancellations

Our cancellation policy is to notify us at least 72 hours before your appointment. Please call our office by noon on Friday to cancel a Monday appointment. Please note that you will be charged 50% of the fee for a missed appointment.

If you are experiencing flu-like symptoms, we request that your appointment is changed to a telemedicine phone or video conference.

If your appointment is for acupuncture, osteopathy or massage therapy, we respectfully request that your appointment be rescheduled and we will not charge the fee.

If you need assistance, please call us at (204) 615-5225 or email welcome@vianatural.ca

You may also re-schedule your appointment at our Online Booking Site

We appreciate your understanding.

Online Booking Site

Returns Policy

All purchases of medical products are FINAL for health and safety purposes.

COVID 19 Policies

We are open for in-person appointments.

We are also continuing to serve our community by offering virtual appointments by phone or video for those who are symptomatic, may be quarantined, or who would prefer to receive their care remotely. Appointment costs will continue to be covered by applicable private insurance benefits.

Medicines and supplements can be picked up in person, or available by phone or email order. Once purchased, items can be available for curb-side pick-up outside the clinic or delivery arrangements can be made through the front desk.

Here are our current protocols in place for healthy and safe access to care:

Staff, patients, or people attending with patients are encouraged to use the self-screening tool before booking an appointment: https://sharedhealthmb.ca/covid10/screening-tool/
People identified as symptomatic of COVID-19 are encouraged to contact a public health centre via Health Links/ Info Sante, and we continue to offer the option of appointments via phone or video to any client who would prefer to receive care remotely.
We continue to offer remote product pick-up outside the clinic for medicine refills.
The use of facial masks is optional, we honour individual choices.